Muffled sound

[MamaHump]

Hi! I've had this phone for about a month and almost every call sounds very muffled and quiet. I have my volume turned all the way up and I can still barely hear or understand the person talking. I have also had people tell me that mine sounds the same way sometimes. Is this just a faulty phone? Or the case for all of the LG G2s?

[vzw_customer_support]

Hey MamaHump,

I have the LG G2 myself and the calls are coming in loud and clear. Let's get yours acting the same way.

What zip code are you having these issues in? Do the issues primarily occur indoors or outdoors as well? What software version are you on,http://vz.to/1abt8ub? Try,http://vz.to/1bofzUi. Keep us updated with results.

NicholasB_VZW
Follow us on Twitter @VZWSupport

[MamaHump]

My zip code is 43701 and it occurs in both indoors and outdoors.

My software version VS98012B and I've tried removing the sim card. Still same. I know sometimes my husband can't understand me either, we have the same phone.

[vzw_customer_support]

Hi MamaHump,


Thanks for the additional details! How long have you had this device? Does your Husband's phone sound the same? Has there been any liquid or physical damage to this device? Try placing the device in Safe to see if the muffled sound still occurs http://vz.to/1dvvW8e . 

Thanks,
PamelaF_VZW
Tweet us @vzwsupport

[n3xusfan]

Duplicate post - please visit:

https://community.verizonwireless.com/message/1041514#1041514

Message was edited by: Admin Moderator