My headphone remote stopped working on LG G2
Talchosen
Newbie

I am having this problem with headphone's remote, which worked perfectly fine until last night.

I have rebooted, went into the safe mode and etc. etc. but those obviously did not solve the problem.

This is not my headphone remote's problem, as it worked perfectly on Apple iPod, Samsung Galaxy S III and Galaxy S IV.

Something in G2 is messed up, causing the headphone's remote to not work. Any help would be greatly appreciated.

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17 Replies
stef7
Master - Level 2

Headphone remote? I apologize, I'm not following you. Do you mean a bluetooth headphone perhaps and some buttons associated with it, perhaps to activate dialing? Or buttons to adjust volume?

If you are talking about a Bluetooth device, go into Settings | Bluetooth, unpair/forget and re-pair. See if that fixes things.

If it's something else, please describe it differently.

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Snn5
Legend

Do you mean a pair of headphones with an in-line mic and with a play/pause button?  If so, not all phones or music apps work with those. Usually, if this is what you're using, phone calls can be heard with them but music apps don't always respond.  If this is the case, try a different music app.  If not thus case, please describe in detail what it is you're using.

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stef7
Master - Level 2

Yea for all we know, it could be a set of headphones that connect via headphone jack, and it's the volume controls on the headphones that don't seem to be working....

Talchosen
Newbie

I was using QuadBeat 2, which made excusively for the LG G2. The in-line 3-button remote worked perfect until couple days ago, and it just stopped working. Same with Dr. Beat Studio, which middle play button worked before, and just stopped working also...

Plus I noticed this morning that the loudspeaker on bottom of the phone is not working either.

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stef7
Master - Level 2

Ahhh, seems like your audio jack is bad then. Possibly software related though... you'd have to back up your content and perform a Factory Data Reset.

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Talchosen
Newbie

Is loudspeaker malfunction also related to software problem? I am really confused and frustrated since I did not do anything except charging my phone and my headphone's in-line remote and loudspeaker died. I will give factory reset a try. thanks a lot!

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B33
Legend

How long have you had the phone.!

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Talchosen
Newbie

Just over a year. I got this phone last sep. 13th

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B33
Legend

Ok and what i meant by slightly twisted, if one or two of the machine screw's inside your phone was over tightened in the manufacturing  too much  it could cause a slight twist in the board.. causing the issue, But hopefully it is software only related & running the F.R. will get things back in order..

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stef7
Master - Level 2

Generally the audio Jack is electrically wired to send the audio to the loudspeaker by default until headphones are connected, then that circuit is physically interrupted and the audio passes to the device which is plugged in.

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B33
Legend

Sounds like a possible bad board or something got down in the Jack.. just a Guess I'm wondering if the phone was slightly twisted some were,  as for the loud speaker hmm..

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Talchosen
Newbie

I did the factory reset, and no luck with both remote and loudspeaker. Blew personal settings and data for nothing. damn.

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stef7
Master - Level 2

First you were told to back up your content. Second, you had no choice but to rule out software.... I presume you have also tried a different player as well.  then you will be confident it's hardware. by now you know how to proceed. Before a warranty replacement you would have been instructed to do the same.. Hardly was the FDR for nothing.

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Snn5
Legend

Definitely sounds hardware related to me at this point.  I suggest contacting VZW to ask for a replacement.  Obviously being over a year old, a replacement will only occur if you have Total Protection with VZW/Asurion.

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stef7
Master - Level 2

Certain credit cards extend manufacturer warranties by a year...

Snn5
Legend

If this is the OP's case as far as outside of warranty period and using a CC to extend, please be aware that return to LG will be required and a 3 week turn-around is to be expected.

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vzw_customer_support
Customer Service Rep

We certainly want to assist you with this issue Talchosen! I'm not familiar with headphone remote. Please provide more details about this accessory, feature or application and we'll be able to explore ways to resolve.

AntonioC_VZW Follow us on Twitter at www.twitter.com/VZWSupport

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