NHL Gamecenter Premium Upgrade

[mcbamf]

As you can see in the attached picture, it does say upgrade. If I click

that button, google play will tell me it costs $9.99. I don't recall if I

was on WiFi or not when I downloaded it, but I'm on WiFi now when testing

it. Price plan?? If you're talking about with Verizon, I split 4gb data

with my wife and unlimited text and call time. I don't pay for any of the

Gamecenter tiers. Thanks in advance for any insight you have to lend.

On Jan 23, 2014 5:03 PM, "Verizon Wireless Customer Support" <

[vzw_customer_support]

mcbamf,

That is certainly odd! Let's resolve this mystery! What is your zip code? As your screenshot shows you are in our 3G network and this may be the reason it is charging you the $9.99 fee. Please advise so we can further assist.

-KarenC_VZWSupport
Follow us on Twitter @ VZWSupport

[mcbamf]

93551

On Jan 25, 2014 5:39 PM, "Verizon Wireless Customer Support" <

[smitty23521]

Did you call that number I gave you?

[mcbamf]

Not yet. I'm at Dodgers stadium though for the Kings Ducks game. Won't need

it tonight. I will try that number though.

[vzw_customer_support]

Hi mcbamf,

You definitely should be able to get the Premium content free. Try removing the app, and redownloading when on the 4G network, and not connected to Wi-Fi. Please update us as to whether this corrects your issue, and makes the premium content available for free. Thanks!

Thank you,
MichelleH_VZW
Follow us on Twitter @VZWSupport

[mcbamf]

Tried it and no dice. The only other device I've seen online with a similar

issue was also a verizon LG G2.

On Jan 27, 2014 6:00 PM, "Verizon Wireless Customer Support" <

[#8]

I just upgraded my phone to a LG G2 I can confirm this issue exists. My previous device LG Lucid did not have this issue. So obviously there is problem with the NHL app being able to tell the LG G2 is a Verizon device.

[vzw_customer_support]

Hi anonymuss,

I understand your concerns regarding the NHL application! I personally have the LG G2 and I just downloaded the application to test and I am happy to report that I did not encounter any issues with the application or the content. Please remove the application, power your phone off/on, and reinstall the application from the Play Store and test. Keep us posted.

AntonioC_VZW
Follow us on Twitter at www.twitter.com/VZWSupport

[mcbamf]

Unfortunately, that did not work. I'm still asked to pay $9.99 to upgrade

to Premium.

On Jan 29, 2014 7:02 PM, "Verizon Wireless Customer Support" <