New SIM card please help

[klyy]

I recently replaced my SIM card because I wasn't getting any 4G. Now that i have a new SIM card I am not getting any signal or data even though my phone shows I have both. Please Help

[Snn5 · Accepted solution]

Take SIM out.  Restart phone and replace SIM.  May have to reboot once more.  If that isn't the case I think the system might have seen your card as authorized, but may be getting confused by having 2 cards.  Might be the new one hasnt really registered on the network correctly yet.  I'd call VZW and make sure they deauthorize your old card.

[klyy]

Thanks I'll give it a try.

I can't send calls though, which is why I've been trying to reach Verizon online.

[Snn5]

Yeas, that was my next suggestion.  Chat online.

[klyy]

I can't seem to find the link to chat online anywhere.

I've been looking for it.

[Snn5]

Contact Us | Verizon Wireless

[klyy]

So I can't do a live chat because I can't receive the pin they send me because I can't get text messages.

My phone sits on the activation screen. I think it needs to be activated, but I can't do that on here either.

I may have to take it into a Verizon store.

[Snn5]

Are you a completely new customer?  Have you registered for a My Verizon account online before?  I only have to enter in my phone number and password.

[klyy]

I am not new. I am not the primary account holder and I do not already have an account. So without the pin they send me I can not create one.

[Snn5]

As soon as the account holder gives you the info or adds you as an authorized user you should be able to get some success.  But, it's also doubtful a store, if they are ensuring security measures, will allow anyone to make changes or activate equipment if they are not the primary account holder.