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New SIM card please help
klyy
Member

I recently replaced my SIM card because I wasn't getting any 4G. Now that i have a new SIM card I am not getting any signal or data even though my phone shows I have both. Please Help

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Re: New SIM card please help
Snn5
Sr. Leader

Take SIM out.  Restart phone and replace SIM.  May have to reboot once more.  If that isn't the case I think the system might have seen your card as authorized, but may be getting confused by having 2 cards.  Might be the new one hasnt really registered on the network correctly yet.  I'd call VZW and make sure they deauthorize your old card.

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Re: New SIM card please help
Snn5
Sr. Leader

Take SIM out.  Restart phone and replace SIM.  May have to reboot once more.  If that isn't the case I think the system might have seen your card as authorized, but may be getting confused by having 2 cards.  Might be the new one hasnt really registered on the network correctly yet.  I'd call VZW and make sure they deauthorize your old card.

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Re: New SIM card please help
klyy
Member

Thanks I'll give it a try.

I can't send calls though, which is why I've been trying to reach Verizon online.

Re: New SIM card please help
Snn5
Sr. Leader

Yeas, that was my next suggestion.  Chat online.

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Re: New SIM card please help
klyy
Member

I can't seem to find the link to chat online anywhere.

I've been looking for it.

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Re: New SIM card please help
Snn5
Sr. Leader
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Re: New SIM card please help
klyy
Member

So I can't do a live chat because I can't receive the pin they send me because I can't get text messages.

My phone sits on the activation screen. I think it needs to be activated, but I can't do that on here either.

I may have to take it into a Verizon store.

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Re: New SIM card please help
Snn5
Sr. Leader

Are you a completely new customer?  Have you registered for a My Verizon account online before?  I only have to enter in my phone number and password.

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Re: New SIM card please help
klyy
Member

I am not new. I am not the primary account holder and I do not already have an account. So without the pin they send me I can not create one.

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Re: New SIM card please help
Snn5
Sr. Leader

As soon as the account holder gives you the info or adds you as an authorized user you should be able to get some success.  But, it's also doubtful a store, if they are ensuring security measures, will allow anyone to make changes or activate equipment if they are not the primary account holder.

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