Not receiving all text messages (LG revolution)

[dscribs]

I've had my phone for about 3 months, and this just started to happen recently. Occasionally I just don't receive text messages from my friends, whether they have Verizon or not. I've tried restarting my phone and leaving it off for a while, but nothing works.

-Daniel

[vanessas_vzw]

Good morning dscribs.

I know some people mostly communicate via text message now days, even more than actual phone calls.  Therefore, I can totally relate to needing to receive all of your text messages.  Are you not receiving your messages altogether, or are they delayed?  Does this happen at a certain time of day, in certain areas, or from certain numbers?  The issue with  Delayed, Intermittent, and Missing Text Messages has been brought to our attention.  There is a software update being worked on to fix the delayed messages, and the missed messages issue is still being worked on.  There isn't a release date for the new update, but when it becomes available, you will be notified on your device, along with the steps to complete your update to push the update through.   

I'm happy to do some troubleshooting with you to see if we can get your messages to work.  Please send me a Private Message, and I will follow up with you.

Thank you,

[allisharrock]

This is happening to me as well. I've had friends not receiving my text and i'm not recieving theirs as well. I try turning my phone off taking out the battery and card, but nothing works.

[tsvets]

I have been having the same problem and Verizon customer service has been unable to explain it or help. When I take out the battery and put it back in I start receiving texts (going forward), but I never receive the ones that didn't come through. It is completely unacceptable and I am furious. This has happened at least three times now. I am getting a different phone in hopes that this is an LG Revolution issue, but I swear if this happens with another phone and it is really a Verizon Wireless issue, I am going to switch.

[CGNJ]

I bought my LG Revolution on black friday and now I am starting to wonder if the "special price" $49.99 was worth it. I am not even sure I got a new phone but perhaps a refurb LG Revolution at that great price .  I am having the same issues with texts. I am NOT receiving texts mostly from a Iphone user but he has verizon. It happens mostly during evenings and late nights.  Also he tends to get my texts.. delayed like almost 10hours later ( this was a pic text) . I also get duplicate text messages... not just back to back but hour or two later.  LOTS OF PROBLEMS HERE VERIZON!!!!! Not sure if its the 4G network or what.. but they better come up with a fix and an update.  I am sick of this phone already and it has not even been a month yet

Other issues I am noticing:

Random phone turning off and on

Battery life sucks ( and NO i am not spending hours on it or have downloaded many apps at all)

Errors and forced closure of apps such as FB etc..

Going into the Verizon store tomorrow.. lets see what they can do for me..

[#6]

That is very strange that your Revolution is not receiving messages. Have you sent yourself a message to yourself? Does it come in or is it delayed?  Are you using a 3^rd party app for messages? As far as the delayed messages go, do you have delays in receiving picture messages, emails, or other notifications from social networks like Twitter or Facebook? Additionally, have you tried to do a master reset on your phone? If not please follow these instructions for the steps:

1. From the home screen, touch Menu
2. Touch Settings 
3. Touch Privacy
4. Touch Factory data reset
5. Tap Reset phone 
6. Tap Erase everything

Please answer these questions so I can resolve the messaging problem. Thanks.

[sk65405]

I am having the same issue with my Revolution.  I have not received a text message since 11:08 pm on 12/26, however, my phone will send messages that come through almost immediately.  Let's add this to the laundry list of problems I already have:

1. This phone constantly freezes or hangs.
2. It restarts itself 3-4 times per day.
3. It hangs often, and whatever application I am using force closes.  This is includes the home screen.
4. Not receiving text messages.

I have already attempted troubleshooting on my own, because I have had to call customer support multiple times about this phone.

• Toggle airplane mode
• Remove 3rd party messaging app
• Reboot
• Factory Data reset

I am getting tired of having to download all my apps again.  As much as I pay for wireless service, I should be able to get a phone that works, and doesn't restart itself when I am trying to use it.

[CGNJ]

After numerous factory resets and my sis in law having all the same issues and just being sent another lg revolution with same problems...... I got rid of the phone yesterday..luckily I bought it on black Friday so I was still covered under holiday return policy.

This phone literally drove me nuts everyday for one month. No one or nothing could fix it. I reported my issues numerous times and verizon should really stop selling phone until lg finds a fix. I Warned everyone in store who was looking at the revolution what a {word filter avoidance} it is!!!!!

Getting iPhone delivered tomorrow since I now have ipad2 and want to sync them of ether w iCloud .

Good luck to everyone with revolution if u can get rid of it.......

[dkla911]

I'm having the same problem with not receiving text messages.  It's been going on pretty much since I got the phone.  I don't think Verizon ever really did come up with an upgrade to fix this, and the people at my local VZ store have no idea what causes it.  I also have the issue of the phone dropping calls in the middle of a conversation or restarting itself mid-call, as well as the touch screen not working like it should - for instance, I can't disconnect a call until I tap the screen 8 or 10 times.  I'm getting frustrated, and their solution is to send me a reconditioned phone...I have NOT had the best of luck with these previously (most of them had worse glitches than the phone I was replacing), so I'm hoping this works and I don't have to go the $100.00 insurance replacement route...  This pretty much sucks....

[vzw_customer_support]

Good Evening dkla911,

I know I would be concerned if my LG Revolution was performing the way you have described.

Have you verified that your software is up to date? The latest version is: VS910ZV8

http://bit.ly/xLqigJ

Additionally, I recommend running the device in safe mode to see if the issues are being caused by third party apps.

http://bit.ly/H7LTiV

If the handset still hasn't responded, please complete a hard reset.

http://bit.ly/tFfOOj

I hope this information is helpful.

Sincerely,

JonathanK_VZW
VZW Support
Follow Us on Twitter@VZWSupport

[kuhnaybull]

My LG Revolution has also been not receiving text messages. It seems to be sending them just fine. I know this has been going on for at least a few days. This has also happened once in the past.

My software is up to date. I think Verizon's suggestion to give the phone a hard reset is absolutely ridiculous--when MULTIPLE people are having the same problem, it is NOT a single problem. It is obviously a general problem. I use my phone for business and not receiving text messages is completely unacceptable!

I absolutely HATE this phone and feel I was duped into buying it. $50! What a great deal! This phone (seriously) is not even worth $5. I've had it a little over two months and I already had such a plethora of other problems--I can't even begin to imagine spending another two years with this phone. It freezes ALL THE TIME. It is unbelievably slow. When I touch the home screen it takes approximately 5-10 seconds for my home screen to load. It takes two presses on the end key to end a call. Sometimes the screen just goes black and NOTHING I do can get it to come back on. Sometimes the screen won't turn off! Now I'm going to have to go to a Verizon store and spend hundreds of dollars for a new phone? Absurd.

I am one extremely unhappy customer.

[vzw_customer_support]

Hello kuhnaybull,
I know how important it is to have your text messages working properly. I do ask that you please make sure you have the latest software installed on your device using the following link:
http://bit.ly/vutR3O
If you're using a third party application please remove and retest with the preinstalled application. I also ask that you delete your text messaging threads and retest. Have you tried power cycling your device for the screen difficulties you're experiencing? Let us know if you continue to experience difficulties so we can further assist.

DaisyP_VZW
Follow us on Twitter @VZWSupport

[TStarrs]

I hate this phone. I've had the same problems as everyone above and my software is fine. I just had it in the store last week and they acknowledged the problem but said hopefully there would be a software update at the end of the month to fix it. I'm glad me going half a month or longer with messing messages is acceptable; especially since I'm PAYING for the service I'm NOT receiving. This is a joke. I used to respect Verizon for top not service and quality products. Now I dump more money into premium plans/phones and get crap equipment. I've seen threads like this all over the internet, all complaining of the exact same problem. Man up, realize you have a faulty device in circulation, and issue refunds/new device (something other than this crappy model). Beyond ridiculous.

[MissyK8]

Oh No!... I really wish I hadn't seen this thread..I've had my Revolution for over a year now and it's been a really good phone to me (quick! wave the incense, knock on wood, hang out the garlic...)

Except for the last week or so I'm having trouble sending picture texts. They just sit there "Sending..." then time out.

But that's my only problem... I can receive AND send all other texts. I thought it was b/c my pics were too big, etc. So I even went back in and cropped them down etc - but that didn't work.

I've read the suggestions you've made to other users as far as software updates and deleting long threads (never thought of that-duh) and will follow up with all that to see if that takes care of it. Any other suggestions? After reading this post,  I just don't want this to be the beginning of things to come...

On another note, for everyone else that is having problems, one quick thing: my daughter just got the Rezound about 2 months ago & suddenly, last night she was unable to send or receive any texts - she reset her phone & lost everything. She spent 45 min. w/ tech support who did massive "test texts" btwn her phone & mine. End result was they told her it was "something on their end" & it would take a day or two to resolve. (!!). However, about 2 hours later, our phones went crazy & all the tests texts flooded in.. She was also able to recover all her contacts, apps..everything. So WEIRD

Now, it's working fine - she just texted me to come pick her up from school.. So..point is that it's not just the Revolution AND the T.S. ppl may be right...it may not be the phones at all...

[lgrevolutiontextingsu]

The LG Revolution will NOT receive multi page texts from some other carriers, especially AT&T.  This is a bug in the device itself.  I have done multiple tests, including having a friend send me a multipage text (greater than 160 characters) and then sending the same text to another LG Revolution in the Verizon store as well as to two other model phones (not LG Revolutions) used by employees at the Verizon store.  Guess what? The employees in the Verizon store received the entire message on their non-LG Revolution phones, but my LG Revolution and the LG Revolution floor model did not receive the entire message! The message gets cutoff and only receives odd # pages. 

Yes, I have tried downloading the latest SW update VS910ZV8 and this does NOT resolve issue.  Verizon will not give me a a different model phone and sending me a refurbished Revolution does not fix the issue because it is a Revolution problem.  ALL Revolutions have this problem.  I even dealt directly with the local LG rep and even talked with LG tech support online.  They acknowledged the problem but did figure pointing at Verizon - whatever.  Bottom line is Revolution can't receive all data in a text.   Why do you think they are so cheap on eBay? 

I have been a Verizon customer for over 10 years and this is totally unacceptable.  I will definitely be switching to another carrier as soon as my contract is up.  I posted this on here in hopes that in the meantime no more person wastes their time restarting their phone or resetting to factory defaults or getting refurbished Revolution.  That won't work!  I am a software engineer so believe me when I say this is a bug that just needs to be fixed.  But apparently LG did subscribe to the Enhanced Messaging protocol and they and/or Verizon have no plans to address this in a future software releases.  We consumers need to rise up and not put up with this BS from Verizon.  Fix the issue or give us a new phone that works!  Verizon, if you are listening, you suck. 

[MissyK8]

OK - I'm not sure what that is all about, because I have NEVER had that problem. My written texts ALWAYS go through and I always RECEIVE my texts: One, two, four pages... Verizon, AT&T, Joe's Cell Company...all carriers... sounds weird, dude...I'm just having trouble with SENDING picture texts.. (just wanted to clear that up) and now I'm thinking it's a 4G issue...

On another note, I'm kind of tired of people coming to this forum to just BIOTCH about how crappy they think their phones are and rip on Verizon. It's my understanding that this is supposed to be a place to "troubleshoot" things that we are experiencing with our phones and maybe find someone else who has/had the same problem and look to see if there was a solution.

I don't have time (nor do I care) to wade through post after post of the how-my-phone-doesn't-do-this-or-that-and-never has saga or the my-friend's-phone-never-did-it-either testimony,and the popular: Verizon-needs-to-do-this, or Verizon- sucks-cuz-it-should-do-that-and-I'm-going-to-go-to-another-carrier threat, blah. blah, blah..... Come on people! Make your posts worth our time! If anyone else is so smart, step up and apply for the job...how would you like having a customer like YOU at the other end of the line???

Remember: we could still be at home or in our office picking up a receiver and actually having to DIAL someone to go to lunch...