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Pause Does Not Work when Calling Contacts

The "soft pause" does not work when I make a call from my contacts.  It says "sending tones" as soon as the number is dialed but it does not do the pause at the end of the phone number like it is supposed to.  This function used to work prior to the last Android/Verizon software upgrade.  Is there a fix for this problem?

Re: Pause Does Not Work when Calling Contacts
Customer Support
Hi PhilsLGG2!

I apologize for the inconvenience, let's see what's causing the problem! Does issue occur with all contacts that are saved with a pause? Can you attempt to deleted the contact and re-add the contact information in addition to the pause and retest? Please keep us posted with the results.

AyaniB_VZW Follow us on Twitter @VZWSupport If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

Re: Pause Does Not Work when Calling Contacts
Sr. Leader

When I dial my voicemail and enter the pauses before the PIN, I know that works. (Have it set up for speed dial 1)