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Phone froze and it won't turn off
JaeC_
Member

I was playing a game on my phone and it froze up. The on-screen home and back buttons also don't work at all. I have tried to hold the power button down for the menu to pop up in order for me to turn it off, but it won't. The screen just goes black but when I push the button, it just goes back to the frozen screen with the game. Does anyone know what I can do? Can I take the battery out?

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Correct Answers
Re: Phone froze and it won't turn off
stef7
Sr. Member

How long have you held the power (middle) button? Try 10 or 20sec... until the logo appears.

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Re: Phone froze and it won't turn off
stef7
Sr. Member

How long have you held the power (middle) button? Try 10 or 20sec... until the logo appears.

Re: Phone froze and it won't turn off
JaeC_
Member

Well now I'm embarrassed, I was holding it for about 10 seconds each time. But when I held it down, a little longer than the 20 seconds actually, it turned off completely. Thanks

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Re: Phone froze and it won't turn off
stef7
Sr. Member

Cool. Yeah, similar things have happened to me. We live. We learn. Glad you got it.

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