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Stuck on 1x
mveale
Newbie

My phone is stuck on 1x. It has full bars but I can't get online. I can't send or receive calls or texts. How do I fix this?

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Re: Stuck on 1x
Snn5
Legend

Slide the SIM tray out, power off, slide back in, power on.  Try that first.

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Re: Stuck on 1x
mveale
Newbie

I've tried that several times. Still not working.

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Re: Stuck on 1x
SuzyQ
Super User
Super User

Check to see if your preferred network is set to LTE/CDMA (not Global).

Turn Airplane Mode on, then off for another way to reconnect.

You can always try a new SIM card (they are free at a corporate Verizon store, and customer service can also mail you one if a store is not close by.)  SIM cards can go bad so  a new one may solve the issue.

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Re: Stuck on 1x
vzw_customer_support
Customer Support

mveale,


We want to make sure you are able to receive your 4G service again. What zipcode are you in when you are receiving the 1x service? Do you experience this type of data connection everywhere you go? When did this issue begin? Have you had a chance to provide the wonderful steps provided by SuzyQ to see if that helps?


LindseyT_VZW Follow us on Twitter @VZWSupport If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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