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Why can't I connect to my wi-fi?
princi
Member

I'm having trouble connecting to my home wi-fi on my LG G2.

After I turn on the wi-fi on my phone, put correct password in, and press connect, I see "Authenticating..." under my network name. It then switches to "Saved, secure", but then a few seconds later goes back to “Authenticating…". After a bit, the password pop-up reopens, with a new message saying “check encryption key”, followed by "Network has been disconnected".

I've tried restarting the phone, my wi-fi password is correct, and I know the wi-fi works properly on other devices. Any advice on what I should try next?

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Correct Answers
Re: I can't connect to my wi-fi...
Liz803
Member

update...didn't realize I wasn't entering the pw correctly. Needs to be case sensitive. OK now.

View solution in original post

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Re: I can't connect to my wi-fi...
vzw_customer_support
Customer Support

So sorry to see that you've been having trouble connecting to Wi-Fi, princi! Let's see what we can do to hep you stabilize that connection. The Wi-Fi router that you're trying to connect to... Is this in your home or office? Does this happen with other Wi-Fi routers you try to connect with? Are you able to connect other Wi-Fi capable devices to this same router?


DionM_VZW
Follow us on Twitter www.twitter.com/vzwsupport

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Re: I can't connect to my wi-fi...
Liz803
Member

I'm having the exact same problem.

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Re: I can't connect to my wi-fi...
Liz803
Member

update...didn't realize I wasn't entering the pw correctly. Needs to be case sensitive. OK now.

View solution in original post

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