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Why can't I upgrade my device?
Shan29
Newbie
‎11-10-2015 02:39 AM

Whenever I go to settings, system updates, check for New system updates I get this response.. 'We were not able to download this uodate. To retry, go to Settings> system updates'

Ahhh why is it doing this??

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Snn5
Legend
‎11-10-2015 04:36 AM

I found I had to perform some unusual actions to get the 3AA update (security patch) to update properly.  You might try the Verizon Software Upgrade Assistant on the separate partition on the phone (when you plug it into a PC USB port and use a file explorer look for the LG SUA exe) and then run the Repair Assistant.

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Snn5
Legend
‎11-10-2015 04:36 AM

I found I had to perform some unusual actions to get the 3AA update (security patch) to update properly.  You might try the Verizon Software Upgrade Assistant on the separate partition on the phone (when you plug it into a PC USB port and use a file explorer look for the LG SUA exe) and then run the Repair Assistant.

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