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Why can't I upgrade my device?
Shan29
Member

Whenever I go to settings, system updates, check for New system updates I get this response.. 'We were not able to download this uodate. To retry, go to Settings> system updates'

Ahhh why is it doing this??

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Re: Phone won't update
Snn5
Sr. Leader

I found I had to perform some unusual actions to get the 3AA update (security patch) to update properly.  You might try the Verizon Software Upgrade Assistant on the separate partition on the phone (when you plug it into a PC USB port and use a file explorer look for the LG SUA exe) and then run the Repair Assistant.

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Re: Phone won't update
Snn5
Sr. Leader

I found I had to perform some unusual actions to get the 3AA update (security patch) to update properly.  You might try the Verizon Software Upgrade Assistant on the separate partition on the phone (when you plug it into a PC USB port and use a file explorer look for the LG SUA exe) and then run the Repair Assistant.

View solution in original post

0 Likes