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Why can't I wake the device?
cwdbs
Member

phone is days old and while the battery is half full, i can't 'wake' it up.  doubled tapped, pushed back button, volume buttons, etc.  Plugged it in, it's visually charging, but still can't wake i up to use it....help please.

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Re: Black screen, won't wake up. Battery half full.
vzw_customer_support
Customer Support

Let's get your phone working again, cwdbs. From what you described, the phone appears to be on but your screen isn't functioning. Please attempt to place your phone in Safe Mode: http://vz.to/1lHBIrg If unsuccessful, please confirm you do not have damage. Did you purchase your phone in store, online, or over the phone? If you purchased in store, please revisit the location to process an exchange within your 14 day Worry Free Guarantee. If you purchased through our website or over a call, please contact our customer service at 800-922-0204 or *611 for assistance.

AndreaS_VZW

Follow us on Twitter @VZWSupport

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Re: Black screen, won't wake up. Battery half full.
vzw_customer_support
Customer Support

Let's get your phone working again, cwdbs. From what you described, the phone appears to be on but your screen isn't functioning. Please attempt to place your phone in Safe Mode: http://vz.to/1lHBIrg If unsuccessful, please confirm you do not have damage. Did you purchase your phone in store, online, or over the phone? If you purchased in store, please revisit the location to process an exchange within your 14 day Worry Free Guarantee. If you purchased through our website or over a call, please contact our customer service at 800-922-0204 or *611 for assistance.

AndreaS_VZW

Follow us on Twitter @VZWSupport

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