Skip to main content
Accessibility Resource Center Skip to main content
Have a phone you love? Get up to $500 when you bring your phone.
cancel
Showing results for 
Search instead for 
Did you mean: 
Why have my contacts disappeared?
SD_CowboyFan
Member

All my contacts suddenly disappeared from my G2.  I cannot figure out how to restore them.  Any ideas?

0 Likes
1 Solution

Correct Answers
Re: Contacts Disappeared
vzw_customer_support
Customer Support

SD.CowboyFan, it's great that you were running Backup Assistant! Even without a My Verizon account online, you should still be able to restore your contacts. Simply Register your specific phone number for a My Verizon account http://vz.to/1fTFgAi and then click on Manage Contacts under the Manage My Device section in the lefthand side column.  You may be prompted to register for the Verizon Cloud service, and after that registration you will be brought to your contact list. There is a Sync button in the upper right you can use to restore your contacts.

You will also be able to use the Verizon Cloud app that's available in the Play Store. Let us know if that helps restore your contacts!

SarahO_VZW
Follow us on Twitter @VZWSupport

View solution in original post

0 Likes
Re: Contacts Disappeared
SD_CowboyFan
Member

I had Backup assistant running, but the list of contacts on the My Verizon site are only for the primary account holder's phone.  I cannot find mine.

0 Likes
Re: Contacts Disappeared
tikibar1
Sr. Leader
Sr. Leader

You need your own MyVerizon account (each phone line needs their own account if they are using Backup Assistant).

0 Likes
Re: Contacts Disappeared
SD_CowboyFan
Member

thanks. Any idea where my contacts were being backed-up to?

0 Likes
Re: Contacts Disappeared
tikibar1
Sr. Leader
Sr. Leader

If you didn't have your own MyVerizon account and the primary account holder is using Backup Assistant with their phone, I doubt that your contacts were being backed up at all, unfortunately.  Another option is not to use Backup Assistant, but back up via Google. 

0 Likes
Re: Contacts Disappeared
vzw_customer_support
Customer Support

SD.CowboyFan, it's great that you were running Backup Assistant! Even without a My Verizon account online, you should still be able to restore your contacts. Simply Register your specific phone number for a My Verizon account http://vz.to/1fTFgAi and then click on Manage Contacts under the Manage My Device section in the lefthand side column.  You may be prompted to register for the Verizon Cloud service, and after that registration you will be brought to your contact list. There is a Sync button in the upper right you can use to restore your contacts.

You will also be able to use the Verizon Cloud app that's available in the Play Store. Let us know if that helps restore your contacts!

SarahO_VZW
Follow us on Twitter @VZWSupport

View solution in original post

0 Likes