Why won't my device wake up after the update?

sueville
Newbie

my G2 was working perfectly until this update.  I cannot get it to reboot. wont go past the logo. reboot menu does not appear.

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Snn5
Legend

It appears you might need to factory reset.  All data will be lost.  However, if you cannot get past the LG boot screen, you cannot get into the phone to back up anything.

Perform a Factory Data Reset (Device Powered Off) - LG G2 | Verizon Wireless

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Snn5
Legend

It appears you might need to factory reset.  All data will be lost.  However, if you cannot get past the LG boot screen, you cannot get into the phone to back up anything.

Perform a Factory Data Reset (Device Powered Off) - LG G2 | Verizon Wireless

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