We are sorry to hear that you are having a problem with camera on your device. What device do you have? Have you tried closing your camera app? Let's work on this together.
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Open the camera app. Then on the right hand side slide your finger up or down and make sure it is set for photo. Not Square.
The other thing to do is make sure you removed the plastic from the lens. No joke in have seen this happen since in most cases the owner did not know it was on there.
Have you tried what Elector suggested? Let us know how this works out for you. Thanks again!
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Oh no! Picture memories are important, so I know annoying it can be when your camera is not working properly. When did this issue start? Is the lens clean? Is the focus turned "ON"? What Shot Mode is the device in? You can find instructions on how to check these settings here http://vz.to/1oo53Ue
The issue started as soon as I got the phone. The quality with good lighting isnt a problem. It is during the night time, or very low lighting. I have tried numerous different setting when recording/taking pictures of the stage at shows that have a lot of lighting.
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Message was edited by: Admin Moderator
Thanks for the additional feedback poidoutduck. Please be assured your camera is performing correctly. Situations with low to no light will be challenging for smartphone cameras. In these type of environments, the camera flash will help; however, video shoots will be difficult.
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