Skip to main content
Accessibility Resource Center Skip to main content
Have a phone you love? Get up to $500 when you bring your phone.
cancel
Showing results for 
Search instead for 
Did you mean: 
can't send emails on Wi-Fi
md21403
Member

Does anyone else have this problem or know a fix? I can't send any emails when I'm on Wi-Fi, they just sit in my out box. If I turn WiFi off, I can send over mobile data, but that is a pain and kills my data usage. I even got a new phone, for a different reasons, and the problem persists! Please help

0 Likes
Re: can't send emails on Wi-Fi
Snn5
Sr. Leader

IF you've gotten a new phone and you haven't been able to send emails since getting it, then I would think that maybe the router isn't communicating well with the new phones settings.  Can you do anything else like web browse or such while on WiFi?  What email app are you using?  The stock email app is a bit cumbersome and I'd recommend using a dedicated app for whatever account you have like Outlook for Live, Hotmail, etc or Gmail app for Gmail.

0 Likes
Re: can't send emails on Wi-Fi
md21403
Member

I can do anything else over WiFi except email. I'm using the stock program, because I usr multiple accounts (an exchange acct and 2 POPs). It worked fine until about three months ago. Then just stopped sending. And it's any Wi-Fi, not just home.

0 Likes
Re: can't send emails on Wi-Fi
Snn5
Sr. Leader

I can suggest something.  Perhaps if you have email forwarding you can have one account on the phone and forward the others to that account.  Also, MS exchange, I believe, no longer works with the stock app.  Using Outlook app is the best way to go about that I have found.  In my "add account" tab I can choose IMAP and POP, but it uses Gmail I believe.

0 Likes
Re: can't send emails on Wi-Fi
Snn5
Sr. Leader

what is the end of your address?  xxxx@????.??? (the bold underlined italicized portion.)

0 Likes
Re: can't send emails on Wi-Fi
md21403
Member

Which outlook app?  I don't want to use outlook.com because I don't need another level of complexity. It is Pachler.us

0 Likes
Re: can't send emails on Wi-Fi
Snn5
Sr. Leader

I'm wondering then, if it is a true corporate account, if you need IT to accept or approve the device.

0 Likes
Re: can't send emails on Wi-Fi
Snn5
Sr. Leader

Well, whether you use 1 account or many, you will have the same amount of emails coming in.  That's why I suggested using one account and having the emails forwarded.  I have 3 accounts and all come to 1 email.  Its easy to switch between using the gmail account i have.  If it is a corporate thing, then I'm sure its a bit more involved.

0 Likes
Re: can't send emails on Wi-Fi
md21403
Member

One is corporate, two are personal. 😕

0 Likes
Re: can't send emails on Wi-Fi
Snn5
Sr. Leader

If you cannot forward the corporate to one of the personals, you may need to get IT to look into it.  I wouldnt think there would be an issue as long as the login, credentials, and address/password were correct.  Maybe copy your old phone settings to the new one.

0 Likes