Skip to main content
Accessibility Resource Center Skip to main content
Get up to $500 when you bring your phone. Plus, get the incredible iPhone 13 Pro on us. Online only. With select 5G Unlimited plans. Ends 12.5. Buy now
end of navigation menu
Showing results for 
Search instead for 
Did you mean: 
***Announcement: We’re excited to inform you that we will be merging the Fios and Wireless Communities to a unified Verizon Community with a new look and feel throughout. If you are interested in what specifically has changed, please see the New Revamped Community article under the Featured Topics.***
problem finding and loading ringtones/ringbacks on new phone

Hi, I just bought an LG Revolution tonight, then went to Verizon online and bought some ringtones/ringbacks. I got a text message with 2 things in it, each with an icon with a green lock on them and they do not open when tapped. I actually bought 5 ringtones/ringbacks - two were combined ringtones/ringbacks and one sepatrate ringtone. After spending 3+ hours online looking for an answer, I tried the chat  - who told me to call 611...where the automated help didn't help. I looked for media Center - not on my phone, and can't find it to download. Media retrieval gives me a message that it'snot working right now. Does anyone know how I get these ringtones on my phine and to work? I would greatly appreciate any help! Thanks!

Re: problem finding and loading ringtones/ringbacks on new phone
Not applicable

This device does not appear to natively have the ability to save a sound file attached to a multimedia message (MMS) as a ringtone.  There are lots of free ringtone applications in the Market, and you can always use one of those.  If you were charged for the ringtones, call customer service for a credit (800-922-0204).  You can also PM me with your phone number, and I can also look into it.  I did pass along feedback to leadership that devices that do not have the ability to save a sound file from a MMS should be prevented from purchasing ringtones altogether online.  


Thanks for your inquiry!