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"problem parsing the package" message
SRQdoc
Member

When I access VZW apps, I get  a message  to update then get the message "problem parsing  the package"

Any ideas, help?

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Re: "problem parsing the package" message
vzw_customer_support
Customer Support

Hi there SRQdoc!

I definitely don't like error messages and I'm sorry you're receiving this one! This particular error message occurs when the VZW Apps has a glitch while updating.

We're working with Samsung to prevent this from happening in the future but there is a way to correct it now.

To clear out the corruption I would first recommend ensuring all of your personal information is backed up. Your contacts generally save to gmail/backup assistant. Your media is usually on your SD Card but you can also transfer it to your computer. You can redownload your applications by visiting google.com/play and choosing My Android Apps.

Once you've ensured all of your info is safe and sound I would recommend a Hard Reset of your phone. You can find the steps here:
http://support.verizonwireless.com/clc/devices/knowledge_base.html?id=41381

Keep us posted!

Thanks,

MelissaM_VZW
Follow us on Twitter @vzwsupport

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