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"problem parsing the package" message

When I access VZW apps, I get  a message  to update then get the message "problem parsing  the package"

Any ideas, help?

Re: "problem parsing the package" message
Customer Support

Hi there SRQdoc!

I definitely don't like error messages and I'm sorry you're receiving this one! This particular error message occurs when the VZW Apps has a glitch while updating.

We're working with Samsung to prevent this from happening in the future but there is a way to correct it now.

To clear out the corruption I would first recommend ensuring all of your personal information is backed up. Your contacts generally save to gmail/backup assistant. Your media is usually on your SD Card but you can also transfer it to your computer. You can redownload your applications by visiting and choosing My Android Apps.

Once you've ensured all of your info is safe and sound I would recommend a Hard Reset of your phone. You can find the steps here:

Keep us posted!


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