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When I access VZW apps, I get a message to update then get the message "problem parsing the package"
Any ideas, help?
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Hi there SRQdoc!
I definitely don't like error messages and I'm sorry you're receiving this one! This particular error message occurs when the VZW Apps has a glitch while updating.
We're working with Samsung to prevent this from happening in the future but there is a way to correct it now.
To clear out the corruption I would first recommend ensuring all of your personal information is backed up. Your contacts generally save to gmail/backup assistant. Your media is usually on your SD Card but you can also transfer it to your computer. You can redownload your applications by visiting google.com/play and choosing My Android Apps.
Once you've ensured all of your info is safe and sound I would recommend a Hard Reset of your phone. You can find the steps here:
http://support.verizonwireless.com/clc/devices/knowledge_base.html?id=41381
Keep us posted!
Thanks,
MelissaM_VZW
Follow us on Twitter @vzwsupport