screen issues during calls

[JulesMart]

How can I get my screen to show the end call function during a call. It's like my phone won't recognize the call I'm on - it's just opens the dialpad and invites me to make another call. Any numbers that I enter will not relate to the current call so I can't get to my voicemail or work through an automated phone service.

I saw someone else with this question but couldn't find it again after I logged in.

[vzw_customer_support]

JulesMart lets get your device running smoothly again! Fill us in on the details and we'll find a fix! Does this happen with every call or intermittently? Has there been any changes to the phone since experiencing this issue such as new apps or software update?

AshleyS_VZW
Follow us on Twitter @VZWSupport

[Wendy867]

This is happening to me. Just got the 1 3G issue fixed I hope but I have been to verizon 4x's in the last year for issues with LG G2.  Sending text MMS, voice issues and not screen going black during calls.

[JulesMart · Accepted solution]

I replied to your other post about doing a soft reset. hope it works for you, fixing all of the problems.

[Wendy867]

That seems to have worked.

[vzw_customer_support]

Hi Wendy867,

Woo Hoo! I am so happy to hear that your issue was resolved. Thanks for keeping us updated with the results after the soft reset.

PamelaF_VZW
Tweet us@vzwsupport

[Wendy867]

Actually it wasn't. I still have the screen issue.

On Jun 16, 2014 2:55 PM, "Verizon Wireless Customer Support" <

[vzw_customer_support]

Hmm, let's see what else can be done. Do you only have this issue while on calls?

Thank you,
MichelleH_VZW
Follow us on Twitter @VZWSupport

[Wendy867]

No but now I can't send MMS messages

On Jun 18, 2014 6:09 PM, "Verizon Wireless Customer Support" <

[vzw_customer_support]

That's very odd! Let's try powering down the device then back on and retest.

JoeL_VZW
Follow us on Twitter @VZWSupport

[Wendy867]

Done that over and over factory reset 4 times already I can't even send

pics through texting.

On Jun 20, 2014 10:31 PM, "Verizon Wireless Customer Support" <

[vzw_customer_support]

Your efforts are greatly appreciated Wendy867! We'll get this figured out. Are you connected to wi-fi when you attempt to send the MMS? Are you able to access the browser? Current zip code?

Thanks,

AyaniB_VZW

Follow us on Twitter @VZWSupport

[Wendy867]

Yes. Seems to be ok after 6th reboot.

On Jun 22, 2014 10:50 PM, "Verizon Wireless Customer Support" <