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screen issues during calls
JulesMart
Member

How can I get my screen to show the end call function during a call. It's like my phone won't recognize the call I'm on - it's just opens the dialpad and invites me to make another call. Any numbers that I enter will not relate to the current call so I can't get to my voicemail or work through an automated phone service.

I saw someone else with this question but couldn't find it again after I logged in.

1 Solution

Correct Answers
Re: screen issues during calls
JulesMart
Member

I replied to your other post about doing a soft reset. hope it works for you, fixing all of the problems.

View solution in original post

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Re: screen issues during calls
vzw_customer_support
Customer Support

JulesMart lets get your device running smoothly again! Fill us in on the details and we'll find a fix! Does this happen with every call or intermittently? Has there been any changes to the phone since experiencing this issue such as new apps or software update?

AshleyS_VZW
Follow us on Twitter @VZWSupport

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Re: screen issues during calls
Wendy867
Member

This is happening to me. Just got the 1 3G issue fixed I hope but I have been to verizon 4x's in the last year for issues with LG G2.  Sending text MMS, voice issues and not screen going black during calls.

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Re: screen issues during calls
JulesMart
Member

I replied to your other post about doing a soft reset. hope it works for you, fixing all of the problems.

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Re: screen issues during calls
Wendy867
Member

That seems to have worked.

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Re: screen issues during calls
vzw_customer_support
Customer Support

Hi Wendy867,

Woo Hoo! I am so happy to hear that your issue was resolved. Thanks for keeping us updated with the results after the soft reset.

PamelaF_VZW
Tweet us@vzwsupport

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Re: screen issues during calls
Wendy867
Member

Actually it wasn't. I still have the screen issue.

On Jun 16, 2014 2:55 PM, "Verizon Wireless Customer Support" <

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Re: screen issues during calls
vzw_customer_support
Customer Support

Hmm, let's see what else can be done. Do you only have this issue while on calls?

Thank you,
MichelleH_VZW
Follow us on Twitter @VZWSupport

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Re: screen issues during calls
Wendy867
Member

No but now I can't send MMS messages

On Jun 18, 2014 6:09 PM, "Verizon Wireless Customer Support" <

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Re: screen issues during calls
vzw_customer_support
Customer Support

That's very odd! Let's try powering down the device then back on and retest.

JoeL_VZW
Follow us on Twitter @VZWSupport

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