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1 trade in box for two phones
ohoonee
Member

Tracking number: 1Z096V4Y0618063617I

Submission ID: 26007995938138

Submission ID: 29266514178173

only received 1 trade box and 1 envelope with this tracking number for me and my wife old phones as we are switching over to Verizon. We ordered through online and sales rep who was helping us didn't mention anything about sending phones in a separate box.  So, I mailed it using a prepaid ups label provided by Verizon.

And after 3 days, another box arrived at my house.  I called Verizon and spoke to two people and they all gave me different answers. Should I be worried? Other similar posts had such headaches dealing with this kind of issue. Any advice? Or help here?

 

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Re: 1 trade in box for two phones
vzw_customer_support
Customer Support

Sorry to hear about the confusion over the trade-in kits, ohoonee. We would need some more info to best help with this. Please check the private note we have sent. 

RyanM_VZW

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Re: 1 trade in box for two phones
ohoonee
Member

Hi there,

 

The tracking number is 

1Z096V4Y0618063617

Im not sure why (l) was there at the end, as I copied directly from ups website. But, thank you for looking into this!

It seems like it's still in-transit. 

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