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All my text messages disappeared when Marshmallow 6.0 update was installed.
BoardJockey
Member

All my text messages disappeared when Marshmallow 6.0 update was installed.

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Re: All my text messages disappeared when Marshmallow 6.0 update was installed.
vzw_customer_support
Customer Support

I'm terribly sorry to hear that text messages were lost during the software update. May I ask  if there were any backup services installed? ( ie, Verizon Cloud )
YosefT_VZW
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If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: All my text messages disappeared when Marshmallow 6.0 update was installed.
BoardJockey
Member

Yes the Verizon Cloud is on the phone, but it looks like it backed up everything except the text messages.

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Re: All my text messages disappeared when Marshmallow 6.0 update was installed.
BoardJockey
Member

I now see that all my contact phone numbers and phone number activity have disappeared.  The contact names and emails are there but no phone numbers.  Also all information listed in the quick memo app has disappeared.  How do I get this info back or uninstall marshmallow back to lollipop 5.1?

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Re: All my text messages disappeared when Marshmallow 6.0 update was installed.
vzw_customer_support
Customer Support

That has to be annoying. Have you checked what was backed up by checking your cloud content from a computer?


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