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***Announcement: Early next week, we’ll be merging the current Fios and Wireless Communities into the all new Verizon Community! Beginning the evening of Sunday 12/4, both Communities will be placed in read-only mode. You’ll still be able to visit the Communities and browse content, but login will be disabled. On the afternoon of Monday 12/5, all users will be able to log into the new Verizon Community. We expect the new Community to be fully functional the morning of Friday 12/9. Additional details can be found in the Announcements board and under Featured Topics!
Android 12 update on LG G8 Thinq
Hello! My LG G8 Thinq just received the Android 12 update about a week ago. I have noticed that I can no longer unlock my screen with the fingerprint scanner. It worked great before the update. Now, I must swipe the screen and enter my PIN to unlock
I have already gone to the security settings and turned them all off and back on again, but no change.
Any other suggestions before I try a factory reset? Thank you very much in advance!
Re: Android 12 update on LG G8 Thinq
Customer Support

Oh, dear! Thanks for reaching out! We do want to make sure your phone is working at its best! We'd be happy to dig deeper into the troubleshooting, and get your device working properly! Please, send us a Private Note, to get started!