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***Announcement: Early next week, we’ll be merging the current Fios and Wireless Communities into the all new Verizon Community! Beginning the evening of Sunday 12/4, both Communities will be placed in read-only mode. You’ll still be able to visit the Communities and browse content, but login will be disabled. On the afternoon of Monday 12/5, all users will be able to log into the new Verizon Community. We expect the new Community to be fully functional the morning of Friday 12/9. Additional details can be found in the Announcements board and under Featured Topics!
Any way to recover photos on LG G5 after factory reset?

Short version...ataff at the Verizon Wireless location handled the data transfer to my new phone, and I didn't get it in my hands until the factory reset was done on my old phone, an LG G5.  None of my photos, files or ringtones transferred and I didn't realize until I had left the store.  Nothing in the Google cloud, Verizon cloud, anywhere.  Initial additional recovery software wasn't able to bring anything back in store either. 


I'm on hold with Tier 2 support now, but has anyone had luck recoverling like this before?

Re: Any way to recover photos on LG G5 after factory reset?
Customer Support

Cherished memories are very important and I don't know what I would do if I lost my photos. I want to make sure this is addressed for you, so we can see what can be done about getting your pictures back. When you first set up your phone, did you register it to an email address?  Can you tell me what platform you were using to save your pictures? ChetonJ_VZW

Re: Any way to recover photos on LG G5 after factory reset?

if they're on some cloud, you should be able to recover them.