PO Box 5029
Wallingford, CT 06492
After 18 years I’m thinking of dropping Verizon Wireless as our cell carrier. I cannot believe how ridiculous the warranty process is. Let me explain.
Purchased a new LG G5 in the middletown CT store May 10th. June 6th the phone dies and is 100% non responsive. I waste 2 hours on the phone with support and they offer a refurbished device without a new battery.
The inconvenience alone is shameful. Your rules and such make it hard to get a new device in a timely manner. I want to go into a store and get a NEW phone. Apparently to Kevin the manager this is not possible.
I’m disgusted with the hardware that was sold to me and then the lasting 26 days before it died….
Not having a working device will affect my work this week and cost me MONEY.
Someone needs to contact me and tell me what I want to hear.
BBack in the day you were forced to send your phone to the manufacturer and either get a loaner phone or be without a phone for several weeks. You still have that option today; otherwise per the warranty you can get a device sooner but it will be a refurbished device. You could also choose to purchase another phone again. Keep in mind your phone is used as well. It's not new.
I have been around phones since the 80's and what he said is true. Back in the day even if the phones were branded you had to deal with the manufacturer. Carriers then started becoming middle men and help manufacturers with their warranty process. Also you never got a new device from a store. It was a refurbished unless they didn't have a refurbished in stock.
Anyway best of luck to you. If you go to any other carrier the same thing, and even manufacturers if you bought directly from them is the same thing. If this is about "principle" then I suggest you never buy a lot of electronic products ever again.
within the 30 days, (26 days). It's considered a Lemon. A new device is warranted. If it was 10 months old, ya i'd accept a refurbed. im not talking about the 80's
im not talking about the 80's
He said "Back in the day" not present tense so to tell him to fact check what happened back in the day. the 80's were back in the day.
You sound like an entry level tech support CS REPs.
I had a simple question, if anyone had a similar issue with a dead G5.
Your semantics aren't helpful at all. Don't really care for what you have to say.
Start your own thread if you want to discuss 80's lunch box phones. My first verzion phone was Qualcomm 820, Anytime i've had any issues, Verizon (BAM) took care of it. Now its simply not the case.
I own a Audio Video Company and know all about warranties and electronics.
If you accept that fact that a $650 phone is not supposed to last longer then 14/30 days then wow. Your expectations are really up there. lol
I do not work for Verizon. I deal with a lot of electronics since the 80s however. Just speaking from personal experience and what I have dealt with.
Good luck to you.
Just Google Search LG Bootloop G4. Doesn't matter the carrier or what part of the world. Maybe you should bring it up with LG.