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Anyone experiencing a boot loop problem? My phone now randomly reboots?
NJViking
Member
Has anyone had this issue?  All of a sudden in the last month or so, my phone will randomly reboot itself?!  I can be using it, or, it is just sitting on my desk and it will randomly reboot itself?  It may reboot once, or it may loop with 5-8 reboots before it becomes available again.

Any information is appreciated.

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Re: Anyone experiencing a boot loop problem? My phone now randomly reboots?
vzw_customer_support
Customer Support

What a troubling experience, NJViking . I thank you for sharing this with us. We will figure this out together. In case your device goes from bad to worse, be sure you’ve backed it up either to The Verizon Cloud or another source.

Placing your device in Safe Mode helps determine if this is caused by an app or if this is a software / hardware trouble. Here’s how to restart in Safe Mode: https://www.verizonwireless.com/support/knowledge-base-112843/
Once in Safe Mode you will notice that all of your apps are no longer present. I’d like to know if these random restarts continue when in Safe Mode.




DavidH_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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