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***Announcement: Early next week, we’ll be merging the current Fios and Wireless Communities into the all new Verizon Community! Beginning the evening of Sunday 12/4, both Communities will be placed in read-only mode. You’ll still be able to visit the Communities and browse content, but login will be disabled. On the afternoon of Monday 12/5, all users will be able to log into the new Verizon Community. We expect the new Community to be fully functional the morning of Friday 12/9. Additional details can be found in the Announcements board and under Featured Topics!
Anyone experiencing a boot loop problem? My phone now randomly reboots?
Has anyone had this issue?  All of a sudden in the last month or so, my phone will randomly reboot itself?!  I can be using it, or, it is just sitting on my desk and it will randomly reboot itself?  It may reboot once, or it may loop with 5-8 reboots before it becomes available again.

Any information is appreciated.

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Re: Anyone experiencing a boot loop problem? My phone now randomly reboots?
Customer Support

What a troubling experience, NJViking . I thank you for sharing this with us. We will figure this out together. In case your device goes from bad to worse, be sure you’ve backed it up either to The Verizon Cloud or another source.

Placing your device in Safe Mode helps determine if this is caused by an app or if this is a software / hardware trouble. Here’s how to restart in Safe Mode:
Once in Safe Mode you will notice that all of your apps are no longer present. I’d like to know if these random restarts continue when in Safe Mode.

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