The same thing happened to me awhile ago. What i did was first unmount the sd card, then turned off my phone, then i took out the battery. Waited a minute, maybe two. Then reversed the process.
I had a good chuckle that something as simple as that gave me back auto reverse.
I almost forgot. I first checked to make sure that auto reverse was selected.
Auto rotation of the screen is very important and comes in handy. Let’s get yours up and running again. When did you notice this stopped working? Please do the following on the phone and see if you get the same error message as well as if auto rotation works. http://www.verizonwireless.com/support/knowledge-base-112843/
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Thanks for keeping us posted. We're glad to hear that you received some support and getting the device replaced. We're always here to help, so please do not hesitate to reach back out for assistance. Also, you can see all the ways to get in touch with us, including our Live Chat, on our Contact Us page here http://vz.to/1DrCyiX.
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If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!