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Blue Screen after unexpected power down
sunflwrstrees
Member

I purchased a brand new G3 in October 2014, working great for a year and half........then one day it powered down when on the charger, and when I power up it is a blue screen! I tried to charge it overnight, nope, no go. I pressed the volume up/down and power button all the same time, the restart screen came up perfect...........I put on factory reset........nope,blue screen.

I am so flustered as now I have no phone and not out of contract AND the warranty has expired. 

HELP!!

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Re: Blue Screen after unexpected power down
vzw_customer_support
Customer Support

We think it’s great that you’ve tried all the steps, and it is awful to read that the manufacturer’s warranty is no longer available to rely on. If you do not have another device available to activate, Verizon Wireless does carry these devices for this situation, sunflwrstrees.
http://www.verizonwireless.com/devices/certified-pre-owned/
We are crossing are fingers that you had a backup. Is this the case?

DavidH_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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