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Call received when on airplane mode LGv20
Sgarsena
Newbie
‎12-24-2019 09:36 AM

I was travelling, had my phone on airplane mode and wi-fi calling. When I was not logged on to wi-fi I received calls on my phone. Also, my calls when I am making an wif-fi call and on airplane mode are shown on my Verizon account. As I understand it when you are on Airplane mode you are not connected to the Verizon network. Why would this be happening?

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Re: Call received when on airplane mode LGv20
vzw_customer_support
Customer Service Rep
‎12-24-2019 10:05 AM

Let's make sure you are aware of the process when making calls at anytime. With regard to how calls are recorded on your account it would not matter if you are in airplane mode or not. All calls are recorded because your number is used to make those calls during the connection. Were you charged for any calls during this time while in airplane mode?

JasperM_VZW

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Re: Call received when on airplane mode LGv20
Sgarsena
Newbie
‎12-24-2019 10:08 AM

Yes,

Four of the calls when not connected to a wifi network were charged. As I understand it the calls should not be coming through when on Airplane Mode.

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Re: Call received when on airplane mode LGv20
vzw_customer_support
Customer Service Rep
‎12-24-2019 10:14 AM

Yes, that is correct the device while in airplane mode should not connect. Where those calls answered at that time? JasperM_VZW

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Re: Call received when on airplane mode LGv20
Sgarsena
Newbie
‎12-24-2019 10:16 AM

Yes, because I didn't notice that they were not on wifi calling as I assumed the no call would come through if on airplane mode and not connected to wifi.

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Re: Call received when on airplane mode LGv20
vzw_customer_support
Customer Service Rep
‎12-24-2019 10:31 AM

We would need to review the account and see what mode your device was in at that time. Please send a private message for additional review of your account. JasperM_VZW

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Re: Call received when on airplane mode LGv20
Sgarsena
Newbie
‎12-24-2019 10:40 AM

I did receive a refund of the calls as I was definitely in airplane mode. There were several calls that were received and made before, in between and after those calls. It was when the wifi signal dropped that the problem occurred. I am trying to find out what to do if this happens again because there seems to be a problem with airplane mode on the LG V20. Even if the wifi drops I should not be receiving calls.

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Re: Call received when on airplane mode LGv20
vzw_customer_support
Customer Service Rep
‎12-26-2019 10:45 AM

We certainly understand how concerning that would be. Airplane mode should be disabling all cellular service to the device. Is this the first time you've experienced this in Airplane mode?  BrittanyC_VZW

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Re: Call received when on airplane mode LGv20
Sgarsena
Newbie
‎01-01-2020 09:40 AM

Yes this is the first time this has happened.

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Re: Call received when on airplane mode LGv20
vzw_customer_support
Customer Service Rep
‎01-03-2020 09:46 AM

We would be happy to figure this out together! Would you be using Wi-Fi Calling while on Airplane Mode? MichelleH_VZW

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