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Can Verizon pull photos off a deactivated old lg flip phone that does not have USB settings to change
vikbmart
Member

I have been reading all kinds of old posts on different platforms and have tried various download software options with no luck. I have a true data transfer USB cable but the computer will not recognize the old phone. I can connect it via blue tooth to either the computer or a new phone but have no options to then access photos. I cannot connect it from the old phone to the new phone via data cable as the software on the old phone is too old for sync. Essentially, there is no menu option in the old phone to tell the phone to allow a USB connection to permit data transfer. There is no sim card. The only menu options for sharing photos is to text message them or send them to an online album but the phone is deactivated. So if I take this old phone into a Verizon store is there anything they can do to temporarily activate it to get the photos to an online album or is that feature, like the phone, out of date? Just don't want to waste my time going to a store if this is not possible.

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Re: Can Verizon pull photos off a deactivated old lg flip phone that
vzw_customer_support
Customer Support

Thank you for the helpful screenshots, vikbmart. We did review data transfer options for this device and found this device does not support any data transfer. We'd like to apologize for any inconvenience this may cause. -Danielle

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Re: Can Verizon pull photos off a deactivated old lg flip phone that
vzw_customer_support
Customer Support

 Hi, vikbmart. I know how important it is to recover old photos and I'm happy to help. By chance, can you confirm the make and model of your LG phone? May I ask if you are able to share any photos of what you're seeing on the LG phone? -Lorenzo

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Re: Can Verizon pull photos off a deactivated old lg flip phone that
vikbmart
Member

Thank you. I think it is a vx5600. It is my father-in-law's phone and they did not think to retrieve the photos before deactivating it. He has 72 photos on it. I'm attaching some screenshots of the phone info as well as the menus associated with the photos. Please let me know if there are other photos I should send of other menus.

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Re: Can Verizon pull photos off a deactivated old lg flip phone that
vzw_customer_support
Customer Support

Thank you for the helpful screenshots, vikbmart. We did review data transfer options for this device and found this device does not support any data transfer. We'd like to apologize for any inconvenience this may cause. -Danielle

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Re: Can Verizon pull photos off a deactivated old lg flip phone that
vikbmart
Member

I appreciate you looking into this! 

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