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Cannot call or receive
Superman3619
Member

My phone and 2 other friends cannot make ANY call or receive Any call for the last 24 hours. I have been on forums, pulled the Sim card, reset network, etc.... 

Re: Cannot call or receive
TPLOE7
Member

This has been happening for a couple of days. Put in a service ticket. Found info on the web and uninstalled Google just I can send and receive calls now.  I use DuckDuckgo for browser anyway. 

Google is messing it up. 

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Re: Cannot call or receive
steven6174
Member

I was having this problem and yes, it turned out to be the "Google" app. Once I went into the Play Store and updated it, works fine now. Thanks for sharing that!

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Re: Cannot call or receive
rae55
Member

can't wait to try spent an hr on the phone w/ verizon after I tried all the foolishness that "impacts" calls and they finally said they are investigating it its been going on since 8/28 -- appears to only effect lg v40 and lg70(i think) I have the v40.....

verizon hoping to have more info for update by 8/31....

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Re: Cannot call or receive
vzw_customer_support
Customer Support

Superman3619, 

 

I am so sorry to hear that you have been having trouble with making calls! We are here to help, and we want to get your service working once again. Are you having trouble with calls only, or with data and text messages as well? What is your city, state, and closest intersection, so we can check your coverage in more detail? 

 

-Michelle

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Re: Cannot call or receive
vzw_customer_support
Customer Support

Our number one goal is to keep you connected. We are aware of an issue with the LG V40 and making/receiving calls. This should be fixed with the most recent Google app update. You can make sure that everythig has been updated by going to Select > Google Playstore > Google Search > Select update to latest version (12.33.16.23.arm64).

*Ellisandra

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Re: Cannot call or receive
Szczero
Member

I work at a Verizon store.  You have to go to play store click on the Google app then the 3 dots in the upper right corner and uninstall the updates.  Power cycle the phone and you are good.  It's weird too because it only affects the v40

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