Constant "Loss of Service" announcements
Jenska
Newbie

Well its 2019, this is still a problem, and the 2014/15 menus in the old Android answers are no longer valid. Parts of my house in 02482 seem to be weak zones (4G 1 bar), and cause my LG-VS988 to constantly announce signal loss and re-connection. This only started after a recent (3-6 months?) Android update, never before that. So where is the new menu setting to mute this.

Labels (1)
0 Likes
Re: Constant "Loss of Service" announcements
vzw_customer_support
Customer Service Rep

Jenska, thanks for those details. Our goal is to make sure you have a working device. Let's work together on resolving this. Does this issue occur indoors or outside? Are you able to make and receive calls? What happens when you use data?

 

DiaS_VZW

0 Likes
Re: Constant "Loss of Service" announcements
DUKO
Enthusiast - Level 1

You're missing the point.  They want to know how to make the phone stop SAYING they ave lost service... NOT why they have lost service.  HELP PLEASE.

Re: Constant "Loss of Service" announcements
acraftylady2
Specialist - Level 2

I have seen on a few phone models you need to turn off ERI (Enhanced Roaming Indicator).  

0 Likes
Re: Constant "Loss of Service" announcements
9wood
Specialist - Level 2

Vzw tend to repeat the same scripts i.e question not much in terms of answer or help

0 Likes
Re: Constant "Loss of Service" announcements
jdr3
Newbie

Same. Verizon told me to reset but same problem continues

 

0 Likes
Re: Constant "Loss of Service" announcements
vzw_customer_support
Customer Service Rep

Hello, jdr3. We want you to have reliable service. We are going to send you a Private Note to help address this issue further. When you receive it, please reply back to the Private Note. *Cassie

0 Likes