I bought two new LG phones earlier this week from Verizon and enrolled in the 5G unlimited plan. I signed up and enrolled in Disney+ which is free for 6 months. My Verizon account shows that I am enrolled, however when I go to the Disney+ app on either my television or my phone, it is requesting that I finish completing my account requiring that I pay for a subscription. I have deleted the app and reinstalled it several times with the same issue. My Verizon shows that I am Enrolled, so I'm not sure where to go from here. Meanwhile my free subscription is passing by with no access.
chayes865, we are sorry to learn that you are having issues with the Disney+ subscription and we want to help you. When you initially subscribed, did you follow the steps in this link?
Add Disney+ - My Verizon app
If so, please provide the last step you completed.
chayes865, we want to ensure you can complete your Disney+ enrollment as needed. We just need some clarifying details first. Have you previously been enrolled for the Disney+ service with us? You stated that My Verizon shows you've already enrolled. When did you initially complete that enrollment (as the website is what redirects you directly to the Disney+ website to complete the service activation process when you initially enroll via My Verizon.