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Failed delivery
ryanweller
Member

My bill for this month includes a payment for a phone that was never delivered to me. How do I get my bill corrected?

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Re: Failed delivery
vzw_customer_support
Customer Support

We are sorry to hear the device was not delivered, ryanweller. Refunds are typically issued when the device arrives at the warehouse and is processed. Our warehouse is experiencing delays due to high volumes and other circumstances. When was the device returned? -Gerson

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Re: Failed delivery
ryanweller
Member

It was delivered to your warehouse on February 2.

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Re: Failed delivery
vzw_customer_support
Customer Support

Thank you for the additional information. We would like to take a closer look at this matter and gather more information. Please send us a Private Message at your earliest convenience to better assist. ~Vic

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