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Has anyone lost 4G service after Lollipop upgrade on LG G3?
d3mars
Member

After upgrading, I noticed that 4G service was gone, replaced with 3G in locations that I normally had 4G.

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Re: Has anyone lost 4G service after Lollipop upgrade on LG G3?
Snn5
Sr. Leader

I would remove the sim, power down, reinsert, power on.  Might just need a manual refresh.

View solution in original post

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Re: Has anyone lost 4G service after Lollipop upgrade on LG G3?
vzw_customer_support
Customer Support
Hello d3mars!

Let's figure out why you seem to have lost some of your signal strength that you had previously. What zip codes do you experience this in? When did you complete the update?

MichelleH_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!
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Re: Has anyone lost 4G service after Lollipop upgrade on LG G3?
d3mars
Member

The zip codes are 75050 and 76155.  I updated yesterday, 4/15.

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Re: Has anyone lost 4G service after Lollipop upgrade on LG G3?
Snn5
Sr. Leader

I would remove the sim, power down, reinsert, power on.  Might just need a manual refresh.

View solution in original post

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Re: Has anyone lost 4G service after Lollipop upgrade on LG G3?
d3mars
Member

The zip codes are 75050 and 76155.  I updated yesterday, 4/15.

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Re: Has anyone lost 4G service after Lollipop upgrade on LG G3?
d3mars
Member

That's all that it needed.

Re: Has anyone lost 4G service after Lollipop upgrade on LG G3?
Snn5
Sr. Leader

YAY  glad that worked.  Smiley Happy

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Re: Has anyone lost 4G service after Lollipop upgrade on LG G3?
d3mars
Member

Unfortunately it reverted back to 3G.  Will try removing the SIM again and let you know.

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Re: Has anyone lost 4G service after Lollipop upgrade on LG G3?
Snn5
Sr. Leader

I suspect you may be in a marginal area or in a terrain or environmentally-affected area.  Might be something with the update, but I don't see it changing the hardware unless it is an Advanced Calling issue.  Perhaps disable Advanced Calling in your settings menu.  That could affect signal.

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Re: Has anyone lost 4G service after Lollipop upgrade on LG G3?
d3mars
Member

Apparently the upgrade has affected my reception.  In zip code 75050 I am still with 4gG service, but 3 miles down the road , at work, the phone only gets 3G or 1X reception.  I had always got 4G at work.

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