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How do you get an LG G5 to read text messages out loud?
tomcu18
Novice

I see in some other Verizon community forums where people are having problems getting their other phones to NOT read text messages aloud.  My problem with my new LG G5 is exactly the opposite:  I cannot get it to read the text messages out loud.

I know the settings that are supposed to make this work - they don't!

It should be:

Settings

  Sound & Notification

    Message/call voice notifications - Read caller info and messages out loud  ON

      Calls - Read caller info out loud (ON or OFF should be ok.  I want this OFF, but I have tried it both ways)

      Messages - Read sender info out loud  ON

        Read messages - Read messages out loud  ON

Screenshot_2016-08-10-00-35-42.png

[Note: You can reach the same Message/Call voice notifications menu tree starting from Settings - Accessibility - Vision, but it really is the same menu, changing the settings from either menu changes the same settings as seen both ways.]

I spent an hour on Live Chat with LG Tech Support, with the lady walking me through exactly the same settings I already had.

Then I spent and hour-and-a-half at the Cellular Sales "Verizon" store, with two of their guys both of whom use the G5 as their own phones. Neither had ever tried to turn on reading text messages before, and together they still could not get it to work. Although both were sure that the settings were exactly what they should be.

The phone is NOT set to be silent.

The language is set to English (US) with the default female voice selected. We downloaded and tried a few of the other English voices, they all work for everything EXCEPT reading text messages aloud.

Google Text-to-Voice works fine reading anything, including text messages, but it won't read incoming text messages as they come in.

With the same settings shown above, if I turn on Calls - Read caller info out loud, it will correctly read the caller info for incoming phone calls, but it still will NOT read text messages.

We thought it might be an incompatibility with the Verizon Messages+ app, but when we tried the regular basic messaging app, it still wouldn't read the messages out loud.

 

I know I can install one of the many SMS Reader apps from Google Play (some work with this phone, some don't) but the apps are harder to turn on and off than just using one setting to turn the feature on and off when I want it.   And, it seems silly to download an app to do something that is already supposed to be built in to the operating system.

Has anyone gotten the LG G5 to read text messages out loud using the phone operating system?

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Re: How do you get an LG G5 to read text messages out loud?
Andee1
Member

Nope I went to Verizon store talked on phone to 3 TECH supports. Verizon ordered another. Stylo5 . That feature still did work. Finally called LG TECH who said that feature does not work on the Stylo5. My question why have a feature on a phone that does not work. I had a Stylo2 and the feature worked no problem. I am so so dissatisfied and disappointed. 

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Re: How do you get an LG G5 to read text messages out loud?
vzw_customer_support
Customer Support

Hello Andee1,

 

Personalizing your device is important, and I'm sorry to learn that you're Stylo 5 doesn't offer the ability to read your messages aloud. Though I can't change the features in this device, please keep in mind that these results can change if the device has another software update from the manufacturer. If your phone goes through an update, please check that feature again, as it may be enabled. I hope this information is helpful.

 

ChristinaB_VZW

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