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How to Delete duplicate contacts in the messaging app?
vandergri
Member

I set up a new email account, and was trying to send my contacts to the new account. In doing so I did not get the contacts to sync with the new account, but they did duplicate in my contacts app and my messaging contacts app. I can not find a means to delete the duplicate contacts in the messaging app. I stopped by Verizon at Best Buy, and they told me that there is no way to delete the contacts once they are in the messaging app. I can't believe that.

There must be a way to remove the contacts from the messaging app. Please help.

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Re: How to Delete duplicate contacts in the messaging app?
dilbertaz
Sr. Member

Assuming you have logged into google with your phone it by default should sync your contacts, try going to http://contacts.google.com and see if they are there, if not go to settings -> accounts and click on google and enable sync for contacts

then use the merge duplcates button in contacts to merge the ones you want and let them sync back, the message app doesn't keep its own list it just uses the phone contacts.

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Re: How to Delete duplicate contacts in the messaging app?
Tidbits
Sr. Leader

Toy have to link them or unsync the old account.

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Re: How to Delete duplicate contacts in the messaging app?
vandergri
Member

Hi Tidbits,

I ended up going to Best Buy, where I got my LG G3 Verizon phone. The Tech tried everything to correct the duplication, but could not find how to do it. He deleted everything, and went back to factory settings. Darn if the duplicates didn't come back.

He went to my Verizon account, and went to the Verizon Cloud. Clicked on Contacts, and there were all the duplicate contacts. He deleted the duplications, leaving the original for each contact. BINGO the problem was solved.

I am using the Standard Messaging instead of Verizon messaging Plus. The Tech said that if I had been using Using Verizon Messaging Plus this may not of happened. I just down want the added cost of Messaging Plus.

Thanks for the response.

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Re: How to Delete duplicate contacts in the messaging app?
Tidbits
Sr. Leader

he didn't have to do that.  Honestly it would have been better to port everything over to GMail and save to GMail, and not use Verizon Cloud.  What Verizon cloud doesn't do is aggrigate contacts so if you end up pulling contacts from GMail, and Facebook, and your sim card it will make duplicates instead of Linking them, or ignoring them.

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Re: How to Delete duplicate contacts in the messaging app?
dilbertaz
Sr. Member

Assuming you have logged into google with your phone it by default should sync your contacts, try going to http://contacts.google.com and see if they are there, if not go to settings -> accounts and click on google and enable sync for contacts

then use the merge duplcates button in contacts to merge the ones you want and let them sync back, the message app doesn't keep its own list it just uses the phone contacts.

View solution in original post

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Re: How to Delete duplicate contacts in the messaging app?
vandergri
Member

He went to Gmail but could not correct it there. We even deleted Gmail account and started a new one. I guess there is more than one way to fix the problem. I just think that the messaging should be pulling the contacts needed from the contact app. I am just glad that he solved the problem. I can live with setting my phone back.

Thanks again for your response.

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Re: How to Delete duplicate contacts in the messaging app?
vandergri
Member

dibertaz,

I am going to keep Your response and Tidbits response, just in case I run into this problem again. For now I am back to normal, and no duplicates.

Thanks