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I keep getting unfortunately cloud has stopped messages? ANY HELP
civpol1128
Member

I keep getting unfortunately cloud has stopped messages? ANY HELP

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Re: I keep getting unfortunately cloud has stopped messages? ANY HELP
Snn5
Sr. Leader

Disable Verizon Cloud and Sync in the App Manager.

View solution in original post

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Re: I keep getting unfortunately cloud has stopped messages? ANY HELP
Snn5
Sr. Leader

Disable Verizon Cloud and Sync in the App Manager.

View solution in original post

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Re: I keep getting unfortunately cloud has stopped messages? ANY HELP
ckitchen
Member

Settings, Application manager, go to the All tab. Scroll down to Cloud. Diasable. Yes.

My annoying messages have now stopped. I wish I would have tried "clear cache" first.

Good luck

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Re: I keep getting unfortunately cloud has stopped messages? ANY HELP
CMCCLUSK
Member

i kept getting the same message on my LG4 ... so I disabled the verizon cloud ... now in play store it says my phone is not supported ... What's up with that 

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Re: I keep getting unfortunately cloud has stopped messages? ANY HELP
vzw_customer_support
Customer Support

CMCCLUSK,


We never want you to experience any issues when comes to using Verizon Cloud. I know it's extremely important to have your device information backed up. I will be happy to help fix this. Is the application updated? Is your software updated?


JuanD_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: I keep getting unfortunately cloud has stopped messages? ANY HELP
CMCCLUSK
Member

Thank you  are you responding to Verizon ticket number 000008771502 that was logged as of this past Monday 1.30.2017.

I actually have a new phone Moto Z Force.

Message I get when trying to access the Verizon Cloud on the new phone Moto Z Force …

“Verizon Cloud has encountered an error. Please close application and try again (code:7500)”.

On Monday 1.30.2017, I was on the phone with 2 very helpful tech personal at level 1 & level 2 who tried everything possible.

The level 2 support person (Bernadette) said this issue was much bigger than what she could do and immediately put out the ticket request to have someone contact me.

Carolyn

[Removed]

personal information removed as required by the Verizon Wireless Terms of Service

Message edited by Verizon Moderator

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Re: I keep getting unfortunately cloud has stopped messages? ANY HELP
yarelim_vzw
Verizon Employee

CMCCLUSK​ ,

We certainly want to ensure your Verizon Cloud is working properly as soon as possible. Allow us a chance to take a closer look at the ticket. I will send a private message to better assist you.

yarelim_vzw

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