Icloud

[Sophia07]

How do I dump Icloud content from old Iphone 4 using my LG5 phone?

[vzw_customer_support]

Sophia07, you have reached the right place for help with your Verizon iCloud. Are you trying to delete content from the Verizon Cloud App, that is now downloaded onto your LG G5?

Yareli_VZW
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If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

[Sophia07]

No I'm trying to delete Icloud from my old Iphone4 that was given to

someone I know. The phone is not activated. Actually the entire phone

needs to be dumped including Icloud. SIM card still in it. Not part of my

Verizon Icloud on my new LG5 phone.

On May 10, 2016 12:10 PM, "Verizon Wireless Customer Support" <

[SuzyQ]

Take the SIM card out (a new one is free at Verizon corporate stores); factory reset the phone, and remove the device from your apple ID.  That should clear all connections with you, your Verizon account, and your iCloud account.

[SuzyQ]

I just re-read your original post - from the LG Phone, I think the most you could do is to separate the iPhone from the Apple ID account; the person who has the phone should get a new SIM, and they can factory reset the phone so they can start anew with their own apple ID.

[Ann154]

The iPhone 4 didn't have a SIM card slot for the Verizon model.

[SuzyQ]

Ann154 wrote:

The iPhone 4 didn't have a SIM card slot for the Verizon model.

Yep, right you are, Ann!

[Sophia07]

Hello SuzyQ - thanks for responding. I did everything you said. You do

realize I'm trying this on my Android phone. I'm able to get into my Apple

account but no devices appear. Not even view details appears. Its almost

like after logging in not much is happening in the device area. Any ideas?

[vzw_customer_support · Accepted solution]

Sophia07,

I appreciate the clarification. To delete iCloud from your old iPhone 4, you will need to be sure that the Find My iPhone Feature is disabled.

Here are those steps: http://vz.to/1R0oShR.

Once this has been completed, then Erase iPhone. Here are those steps: http://vz.to/1PeCOHk.

KatiM_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

[Sophia07]

Thanks for info. Im going to try and let you know soon.

On May 12, 2016 12:31 PM, "Verizon Wireless Customer Support" <