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Incoming calls won't ring

About a week ago my phone stopped ringing when I have incoming calls. My ringer is set on and is at full volume but nothing. The only way I know there's a call is if I see it pop up on my screen. Please help, I'm so frustrated!

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Re: Incoming calls won't ring
Customer Support

Ensuring the audio on your phone is extremely important miersfam. Especially, when you receive a phone call. Does this only happen when you receive an incoming call? Do you hear a notification when you receive an email or text message? Did you recently make any changes to the phone when issues began such as installing any new apps or software?

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