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Issues after April 2017 update
aznbabymei
Member

IMG_20170423_014332.jpgIMG_20170423_014338.jpg

Issue with screen going black, unable to turn on at times, and unwilling factory reset after a few hours of the most recent update. What in the world happened to my phone? My phone was functioning properly until the update. Ran a health check before the screen went black and nothing came up wrong with performance. Why?

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Re: Issues after April 2017 update
vzw_customer_support
Customer Support

We want your device to be working perfectly. Have you done any troubleshooting over the phone or through social media? Did someone recommend doing a factory reset?

NoahS_VZW

Follow us on Twitter @VZWSupport

If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!

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