Choose your cart
Choose your cart
Issue with screen going black, unable to turn on at times, and unwilling factory reset after a few hours of the most recent update. What in the world happened to my phone? My phone was functioning properly until the update. Ran a health check before the screen went black and nothing came up wrong with performance. Why?
We want your device to be working perfectly. Have you done any troubleshooting over the phone or through social media? Did someone recommend doing a factory reset?
NoahS_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!