I am so done with Verizon. Tried working with Customer Support again tonight on fix/upgrade options. Spent over 2 hours on the phone with different departments and it was comical. Neither department could explain my upgrade options with the current weekend promotion on the edge plan. They couldn;t even explain what a "Non-Damaged Phone" is for upgrade options. They kept stressing you didn't; have insurance on the phone. When I mentioned in my current situation the insurance financially didn't make sense they couldn't understand. I am on the edge plan in month 20 and my phone died. I owe $75 total on my phone lease, and have $30 a month data/cell plan. So my total cost for the next 3 months is $75 for phone lease and $120 for the cell/data plan, total of $195. If I had purchase insurance, I would have paid $6 a month and had a $150 deductible, for a total of $294 for this issue.
They may have a good network but the true test of a company is not how they can sell you new services or equipment, but how they handle a customer that has been with them for 22 years when an issue arises. I haven't had any issues in the past asking for concessions, just paid my bill and upgraded my phones.
There are a lot of good options out there to switch carriers. Some may not have a network like Verizon but I am going to make the switch.
22 years on Verizon and no customer loyalty. I was treated like a first-year customer, not someone who has spent over $25,000, This will allow me to be more understanding of others networks if they take care of their customers. My company also uses Verizon for their devices and I will be looking to make a switch after I investigate other carriers.
I have spoken to other Verizon customers that have had issues with their phones at end of contract. and mentioned updates have slowed their phone down or made it non-operational. Everyone that had issues mentioned they believe it was to have them upgrade, I also work with someone that is a customer of Sprint and had a Samsung Note phone and their recent upgrade made the phone non-usable. When he contacted Sprint they replaced the phone at no charge. It was out of warranty and he didn;t have insurance on the phone. That is customer service I am looking for. Also didn;t the Verizon guy move tp Sprint, Can you hear me NOW. 
Sorry for the Rant, but I am pissed off with Verizon and want to make others know of their practices to make informed decisions on their cell phone provider.