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Are you not under warranty still? Faster to get a warranty replacement in 2 days rather than wait 2 weeks. It's a refurbished phone in the end either way.
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Here's the thing: we are taking our valuable time and effort in even having to deal with these issues. Verizon wants us to do all the footwork. This is a HUGE inconvenience to me because I have an incredibly busy life! Now they are telling us that we have to get a new phone? That means having to possibly lose data, and having to take literally hours out of my day to reconfigure a new phone, not to mention getting a refurbished phone, rather than the BRAND-NEW phone that I had to order because the local Verizon store did not have them in the first place!
Why can't they just release an update to the software? The Europeans have done it! We definitely will not get any bill credit or anything for having to do all this footwork...They offer a product, they need to back it up.
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It's driving me crazy. Since Lollipop update, connecting to any wifi, including my own home router, is not happening. I'm having to use my own data plan in my home. Really annoying!
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How would a new phone fix a software bug?
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Well, perhaps a user didnt factory reset before taking the update. Maybe the recovery was corrupted by the install. I replacement phone will not have that issue right away. This gives the user a chance to install the update BEFORE setting up the phone.
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https://www.reddit.com/r/Android/comments/2z1gyo/fix_lollipop_wifi_issues_and_coincidentally_the/
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I've had the same problem. My Facebook, Instagram, and Twitter will not update if I'm on WiFi. I switch WiFi off and they work just fine. I did a factory reset and no dice. My phone still doesn't like WiFi. Before Lollipop I had no problems at all with a WiFi Connection.
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I have heard reports of 6 weeks from the initial notification, but I cannot speak to definite time frames.