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LG G3 touch screen not working
xiaoqing866
Member

My LG G3 touch screen doesn't respond at all after charging overnight one day.  I have used the Software Upgrade Assistant to repair/factory reset the phone, but the screen still doesn't work.  This is after the lastest Marshmallow update VS9854AA, so I suspect it is a software issue, but a hardware failure.  Anyone has experience with this and solutions?  Thanks.

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Re: LG G3 touch screen not working
vzw_customer_support
Customer Support

xiaoqing866-

My phone is my right arm so I understand how frustrating it can be when your phone is not working. We're on the scene and eager to get to the bottom of this in no time. How long has your phone's touch screen not been working? To confirm, after you downloaded the software update your touch screen immediately stopped working?

AmberK_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: LG G3 touch screen not working
xiaoqing866
Member

Hi,

The touchscreen still worked for a few days after the software update, and it seemed to fix previous Wifi connection issue.  But maybe 2 or 3 days later, when I tried to use the phone after wakeup in the morning, the touchscreen simply would respond to the touch.  I had to use the PC SUA tool to do the factory reset and repair, but once turned on, I couldn't pass the initial setup screen because the touch screen is not responding at all. 

Could this be a hardware issue coincidentally?  Thanks.

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Re: LG G3 touch screen not working
vzw_customer_support
Customer Support

xiaoqing866 I've sent you a private message here in the forum. Please check your inbox at https://community.verizonwireless.com/inbox to discuss further details about your concern.

DeloresK_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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