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LG G5 Screen turning gray with lines
Sullenberger2009

I have 2 of these phones on my plan and they have both developed a screen issue that appears to be an old antenna TV that has lost good signal. Is this a known issue? How do I fix it?

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Re: LG G5 Screen turning gray with lines
vzw_customer_support
Customer Support

Sullenberger2009, we never want anyone to have a screen issue on their phone. We are here to help. Checking with LG, we are not seeing that they stated what is happening with your phones is a known issue. The phones do come with a 1 year warranty.

 

Are your phones up to date with the latest software from LG/Google? http://vz.to/2vxPqZg

 

Do the phones have any damage? Here is a link to help show you how to check for any and all types of damage http://vz.to/2GsUXCD

 

StevenG_VZW

Follow us on Twitter @VZWSupport

If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: LG G5 Screen turning gray with lines
JOSCON84
Member

My LG G5 has some burn in too but I have sat on this device many times So I can't say that it's anything that LG can fix

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