LG G7 Thinq Android 10

[Gondorjedi]

When will my LG G7 ThinQ get Android 10? When I purchased the phone there was a very big advertising push with it that it would get the next two Android OS updates guaranteed! Well, it got 9, it's well past time for Android 10.

[vzw_customer_support]

Hello, Gondorjedi. We are sorry to hear that your LG G7 ThinQ has not received the Android 10 update. It should have been available as of September of last year. Click here for details: https://www.verizon.com/support/lg-g7-thinq-update/. What happens when you check for updates on your phone?   CassieG_VZW  

[Gondorjedi]

Hello CassieG,

The September update which you linked me to has nothing to do with Android 10. It is the August Security patch. When I check for updates on my phone, it says I have the latest updates installed, which is Android 9 with the August 1st Security patch. 

Judging by other conversations in this forum previously, no Verizon customers have received the Android 10 update. Does Verizon seriously think the September OTA included Android 10? If so, you are mistaken.

[vzw_customer_support]

Gondorjedi, we understand your concern when it comes to the update for your phone. Once an update is available, it will be provided to your device if compatible. Some updates can take longer than from when it is available based on the developer. So we can discuss this further, please send us a Private Note. JoseL_VZW

[Gondorjedi]

I guess I am a sucker for punishment, how do I send you a private message on this topic?

Moreover, why should I? Are you going to impart on me secret knowledge that your general customer base isn't allowed to know about when Verizon will honor its word and deliver the promised update?

I don't see why you would be unwilling to honestly post your information in the open. Seems sleazy. 

[acraftylady2]

If I am reading right and this is true this says it was rolled out.

https://www.gsmarena.com/lg_g7_thinq_t_mobile_v50_thinq_verizon_android_10_update-news-43303.php

[Gondorjedi]

Indeed, the T Mobile LG G7 got the Android 10 update nearly a year ago, along with the Verizon LG V50, as the article says. 

[Gondorjedi]

Hello CassieG,

Your reply was the most interesting and potentially helpful. When you asserted that the September update had Android 10, I imagine that you had a reason for doing so (such as perhaps an internal memo or notes or something like that). After all just picking random updates to point to and say "this was Android 10"would be stupid.

If you have release notes or something like that indicating that Android 10 should have come out in September, that could mean that it was intended to be in that release and someone muffed the update.

Why did you believe the September update was Android 10?

[vzw_customer_support]

I apologize for our misinformation as our internal records were showing the updates up until the 10th available device software patch but when viewing the latest updates at http://spr.ly/6609Hxnm5 the current version is SU15 for the G 7 Thinq as of 9/2020 but still running Android 9.0. I apologize as we do not have details on the availability of a future upgrade but we wil luse your feedback to continue improving the support and devices.

[davislx]

Is this still the Verizon official response? That no promised OS updates will be delivered for the phone, even well over a year after other providers rolled out Android 10 for it? It appears the problem somehow still isn't fixed on Verizon's end, despite the phone clearly being made less obsolete by other carriers, which feels a lot like planned obsolescence by a mobile carrier to me. What's your timeline for solving this?