LG V60 Dual Screen

[vzw_customer_support]

Joeradical, we understand the importance of getting the promotion you qualify for. For questions or concerns regarding this particular promotion you can reach out for support at: 

 v60dualscreen@promoadmin.com  or by calling 1-877-504-7512 Monday through Friday 8am to 5pm CST.

Thank you.

-Joshua

[Shley316]

Its been 8 weeks for me and still nothing. And the last 3 weeks I get a email stating it will ship this week. Only reason I bought this phone. And wasnt told until everything was signed that I had to go through LG to get the screen. I was scammed by berizon and LG. And I think its time people maybe bring a civil case against both of them for fraud and scam.

[vzw_customer_support]

Hello 601d. We never want you to be missing out on a great device. Are you getting an error message? Are you you still showing the Order on the My Verizon app?

JoeL_VZW

[SLAhlgrim]

LG V60 Dual Screen - We were also sold on this by Verizon and then told the screens would come later.  We didn't realize there were other phones that had the same deal LG was the one they were pushing.  We probably would have chosen a different phone if we knew all the details up front.  When we got home we tried to sign up for the screens and realized the info the Verizon rep gave us was wrong.  We searched it out on our own and finally got signed up.  It has been 10 WEEKS no word from LG.   I called the number I found on this link.  They really could care less about the call or how long you have waited!!  The operator gave me a typical garbage answer... It will be on it's way soon... should ship any day...garbage...garbage... we really don't care your stuck with your phone now so what does it matter.  Thanks LG and Verizon.  

[Justice9]

Well, this is beautiful. Been back and forth with the Verizon sales rep who sold me this phone on March 15th and was supposedly handling getting this to me only to find out today she's been fired and the other reps at the location hear about it and their answer?

"That's too bad"

So professional. Now I come here to find a dozen other hoops to jump through?

How about instead, I spend that otherwise useless time making sure every individual I know and every one they know understands why a Verizon customer of over a decade will never sign another contract and why they should never trust any kind of promotion from Verizon?

Spending nearly 1k on a phone isn't enough motivation for Verizon to follow up on fulfillment without making the customer have to do the footwork and jump through more hoops? Really?

Ok. Well thank you for that clear message on Customer Support

I'll make sure it's communicated to as many people as possible

[vzw_customer_support]

As a valued customer, your concerns are always our concerns too. Hearing that you're not completely satisfied with a device you purchased (e.g., LG V60 Dual Screen) is not the experience we ever want for you aand we apologize for your inconvenience. We've noted your reference about a representative that was working with you on this matter, as well as other representatives you've spoken with. We've also noted the date of the device purchase (March 15th) and Verizon does have a 14-Day Worry Free Guarantee grace period in place for returns, exchanges, and refunds, which has been recently updated. You can view more info about this at http://spr.ly/6609yzbCt. I'd be disappointed too if this happened to me. It's never our intention to inconvenience any of our customers and we'd be more than glad to help you in any way we can. Can you share more info with us about this experience? Have you spoken with the store's Leadership (Management) Team? - RobertC_VZW

[Me6528]

It's a scam. Shame on Verizon & LG for promoting this. The phone is not that great , but they sold me the dual screen benefit & I believed it.

My gut told me to stick with the plan of an upgraded Galaxy. Buyer beware! There is NO dual screen.

[acraftylady2]

LG no longer in the phone business anyway.   There phones were getting horrible even with the 2yr warranty they gave.  My LG G6 had numerous problems so glad I switched to samsung.

[Maria3755]

Never got ours.  Verizon person said they sent another request.  Never got it.  Went back to the store and they told me to call LG they couldn't (wouldn't) help us.

[acraftylady2]

Anytime I have had a promotional item from LG pretty sure you were able to check the status of it on their website somewhere.  Seem to remember all that info was given to me when I submitted to get the item.  Guess things have changed.  Surprised no one at LG could check the status if you have all your info, unusual for LG in my experience with their promotional items.