LG v10

[jodiem25]

My LG V10 completely froze up.  I tried to do a soft reset but nothing, so I am in the middle of a hard reset.  I followed all the instructions on how to do it.  My question is, how long before my phone reboots and resets?  I have been sitting here for about 20 minutes and the LG Logo will come and go but nothing else???? Is this going to take a while?

[vzw_customer_support]

jodiem25, we are sorry to hear about the condition of your device. Making sure your phone is up and running is always important. Can you please let us know if the Factory Data Reset has completed and resolved your device concern? We are here to help.

https://www.verizonwireless.com/support/knowledge-base-200359/

SylviaT_VZW