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***Announcement: We’re excited to inform you that we will be merging the Fios and Wireless Communities to a unified Verizon Community with a new look and feel throughout. If you are interested in what specifically has changed, please see the New Revamped Community article under the Featured Topics.***
LGG5 Video Chat Issues
MRSCUCCH
Member

My LGG5 needed a full factory reset after the last system update.

I lost a lot of contacts, photos & videos even though I had them set up to backup frequetly.

Now, when I am texting someone in messanger, the phone is calling the contact for a video chat.

I dont even realize it has done it, until I hear the other person talking after I put the phone down.

I looked at my settings and video chat is turned off so what the heck?

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Re: LGG5 Video Chat Issues
vzw_customer_support
Customer Support

MRSCUCCH, we're sorry to hear that you're having multiple issues with your phone since you updated the software; we're here to help. We would first like to investigate your message concern. Which text message application are you using (Message+ or the stock application)?

 

Trinette_VZW
Follow us on TWITTER @VZWSupport
If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: LGG5 Video Chat Issues
vzw_customer_support
Customer Support

MRSCUCCH, we're happy to help! Are you still having trouble? Please let us know more about what you see by sending us a screenshot of the call page.

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