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Lock screen issue
i12r0k_u
Member

The lock screen on my LG V60 THINQ 5G UW does not set. I can swipe to unlock my phone every time. I can set it to pin, pattern or password, it doesn't matter. I've restarted my phone and tried it several more times and I still get the "swipe to unlock" method. What else can I do? 

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Re: Lock screen issue
vzw_customer_support
Customer Support

We always want your phone to work properly for you, especially when it comes to security. We are here to help you, i12r0K_u. 

 

Have you tried selecting a different option to access your phone besides the PIN? https://www.verizon.com/support/knowledge-base-230072/

 

If no lock option works for you, then we are sad to say that a factory reset will be needed. 

 

StevenG_VZW

 
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